kedai88 FAQ — Complete Answers for Malaysian Players

This page collects the most frequently asked questions by kedai88 players — from how to open an account and the deposit process, to sports betting, live casino and responsible gambling measures. Check the relevant category to get answers quickly.

Responsible Live Casino Deposit & Withdrawal Account Sports Betting

22 questions answered

Instant Answers

These FAQs are arranged so you get accurate information without having to wait. Find the relevant category and read the detailed answers.

24/7 Support

If your question is not here, the kedai88 support team is available every day via live chat and email in Malay and English.

In Malay

All answers are written in plain, easy-to-understand Malay — no confusing technical terms, suitable for players of all levels.

Minimum Deposit RM10

Supported payment methods: Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency.

Account Security

Information on how to secure your account, change your password and log in safely on any device.

Live Casino Guide

The basics of baccarat, roulette and other live casino games available — explained simply and clearly.

Local Sports Betting

How to bet on the Malaysia Super League, EPL, badminton and other sports events using Malay or decimal odds.

Responsible Gambling

The minimum age at kedai88 is 21 years old. All applicants must ensure they have reached this age before registering. kedai88 reserves the right to request age verification at any time, and accounts found to belong to underage users will be closed immediately. This is an international licensing requirement that we fully comply with.

Yes. kedai88 encourages players to manage their spending proactively. You can contact our 24/7 support team to request a daily or weekly deposit limit on your account. These limits help you stay within your planned budget without relying entirely on self-control. 🛡️

Signs to watch out for include: feeling the need to bet larger amounts to get the same satisfaction, going into debt because of gambling, hiding gambling habits from family, using daily living expenses to gamble, or feeling restless when unable to play. If you recognise any of these signs in yourself, please contact the kedai88 support team immediately.

Self-exclusion can be requested via live chat or the kedai88 support email. You can choose the exclusion period — either temporary or permanent. During this period, your account will not be accessible and you will not receive any promotions. We encourage anyone who feels that gambling is affecting their life to use this option without hesitation.
Self-exclusion is a smart and responsible step — not a weakness.

Besides contacting kedai88 support, you can refer to organisations that run responsible gambling assistance programmes in Malaysia. This information can be found through the Malaysian Ministry of Health website or local mental health organisations. kedai88 fully supports players who wish to seek help, and we will assist with guidance if needed.

Live Casino

Baccarat is a game between the "Player" and the "Banker". Each side receives two cards, and the hand closest to 9 wins. You bet on the Player, Banker, or Tie. At kedai88 Live Casino, rounds are managed by a real dealer in real time, giving you a more authentic experience compared to standard computer-based games.

Roulette at kedai88 offers a variety of betting options. Inside bets cover single numbers, splits (two numbers), and corners (four numbers) — with higher payouts. Outside bets cover red/black, odd/even, and number groups — offering safer odds for newer players. The live dealer will explain each round as it happens.

Yes, each live casino table at kedai88 has its own betting limits set by the game provider. There are tables with lower limits suitable for newer players, as well as VIP tables with higher limits for experienced players. Current limits are displayed on screen before you join a table — no commitment required before you place a bet.

Yes. The kedai88 website is optimised for all mobile devices — Android and iOS alike. Live casino runs fully through the mobile browser with no additional app download needed. A stable internet connection (4G or Wi-Fi) is important to keep the dealer video stream running smoothly during your session. 📱

Slots are individual games run by computer software. Live casino involves real human dealers managing the game in real time via video stream. This direct interaction makes live casino closer to the physical casino experience. At kedai88, both categories are available under the same account.

Deposit

The minimum deposit at kedai88 is RM10 for all available payment methods. This applies whether you use Touch 'n Go eWallet, DuitNow, FPX online banking, or cryptocurrency such as USDT, BTC or ETH. There is no different minimum by method — all are RM10.

kedai88 accepts a range of popular payment methods in Malaysia: Touch 'n Go eWallet, DuitNow, online banking via FPX (including major local banks), and cryptocurrency — USDT, BTC and ETH. All methods are available for both deposits and withdrawals, so you can choose based on your preference.

kedai88 does not charge any additional processing fees on your deposit. The amount you put in is the amount credited to your account. Please note that your bank or e-wallet provider may have their own charges depending on the transaction type — this is outside kedai88's control and happens only occasionally.

In most cases, deposits are credited within a few minutes. If after 15–20 minutes the funds have still not arrived, first check whether the transaction was successfully processed on your bank or e-wallet side. If the transaction went through but your kedai88 account balance has not updated, contact our 24/7 support and include proof of payment such as a screenshot for a prompt resolution.

Withdrawals at kedai88 are typically processed within 30 minutes to 3 hours. The minimum withdrawal amount is RM100. If a withdrawal takes longer than expected, please contact our support team with your transaction details — we will review and resolve it promptly.

Account Questions

Visit the kedai88 Login page and select the new registration option. Fill in the required details including username, password, mobile number and email. Make sure the information provided is accurate as it is needed for account verification and the withdrawal process later. Registration is usually completed within a few minutes.

Usernames generally consist of letters and numbers, with no spaces or special characters. For passwords, we recommend a combination of uppercase letters, lowercase letters, numbers and symbols for better security. Avoid using passwords that are easy to guess such as your date of birth or your own name. Do not share your login details with anyone.

On the kedai88 login page, click the "Forgot password?" link and follow the instructions provided. You may need to verify your identity via the email address or mobile number registered to your account. If you encounter any issues during this process, contact kedai88 customer support — available 24/7 — for immediate assistance via live chat.

Yes, your kedai88 account can be accessed from any device using an up-to-date web browser — including mobile phones, tablets or laptops. Enter your username and password as usual. For security, make sure you do not save your login details on a shared device, and log out once you are done playing. 🔐

To permanently close your account, contact the kedai88 support team via live chat or email. Include your account number and reason for closure. Before closing, make sure any remaining balance has been fully withdrawn, as funds remaining after closure may not be recoverable. We will process your request within a reasonable timeframe.

No. Each user is only allowed one active account at kedai88. Holding multiple accounts violates the website's terms of use and may result in all related accounts being suspended or closed. If you believe your original account has been compromised, contact support immediately and do not open a separate new account.

Football & Sports Betting

Malay odds are displayed as positive or negative values. Positive (+) odds mean you win more than your original stake, while negative (–) odds mean you need to bet more to win a certain amount. Decimal odds show the total amount you receive (including your original stake) — for example, odds of 2.50 means every RM1 bet returns RM2.50. At kedai88, you can choose whichever format you are most comfortable with.

Yes, the Malaysia Super League is among the local leagues available in the kedai88 Sports Betting section. In addition to local leagues, international matches such as the EPL (English Premier League), Champions League and many more are also available. You can bet on a variety of markets for each match — not just the final result.

Yes, badminton — including international tournaments such as the All England, BWF World Championships and Thomas/Uber Cup — is available on the kedai88 sports betting platform. Markets typically include match winner, set handicap, and over/under total games. This is very popular among Malaysian players who follow the progress of national players.

Live betting at kedai88 lets you place bets while a match is in progress, with odds updated in real time. Go to the "In-Play" or "Live Betting" section under sports, select an active match, and choose your preferred market. Odds change quickly as the action unfolds — make sure your decisions are based on how the match is developing.

Mix parlay combines several betting selections from different matches into a single ticket. To win, all selections on the ticket must be correct — but the higher combined odds mean the potential payout is far greater than a single bet. This makes mix parlay a popular choice for players who are good at analysing multiple matches at once. Find out more on the kedai88 Mix Parlay page.

Results are typically updated in your kedai88 account shortly after a match ends — usually within a few minutes to a few hours depending on the sport and data provider. For football matches, the official 90-minute result including added time is used, while extra time and penalties are only counted if your market covers that period. Check the betting terms for detailed information on each market.

Still have questions? Our 24/7 support team is here to help

The kedai88 customer support team operates around the clock in Malay and English via live chat and email. No question is too small — reach out any time you need assistance.

Support email: [email protected]  |  This website is for users aged 21 and above only.