Privacy Policy kedai88

1. Introduction and Scope of This Policy

This Privacy Policy is issued by kedai88 ("we", "platform" or "kedai88") and applies to all users who register an account, access the website, use the services or interact with our platform in any way.

By registering an account or continuing to use the kedai88 platform, you acknowledge that you have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact our support team for further action.

This policy should be read together with the kedai88 Terms & Conditions, which form the complete agreement between you and our platform.

2. Information We Collect

In the process of providing our services, kedai88 collects several categories of information as follows:

• Account Registration Information: Username, encrypted password, email address, mobile phone number and date of birth for age verification purposes (21 years and above).
• Identity Information: A copy of your identity card (MyKad) or valid identification document for the Know Your Customer (KYC) process as required by international licensing requirements.
• Financial Information: E-wallet account details, banking account information used for deposits and withdrawals, and transaction records.
• Technical Data: IP address, device type, operating system, web browser, cookie data and login session information.
• Platform Activity Data: Betting records, game history, game preferences and interactions with bonus and promotion features.
• Communications: Records of conversations with our customer support team via live chat and email.

We do not collect information beyond what is required for platform operations and compliance with applicable legal requirements.

3. Purpose of Using Information

The information collected is used for the following purposes:

• Processing account registration, identity verification and member account management.
• Processing deposit and withdrawal transactions securely via Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency.
• Delivering relevant bonuses, promotions and offers based on member activity profiles.
• Maintaining platform security and preventing fraud, money laundering and other unlawful activities.
• Providing responsive and effective 24/7 customer support services.
• Ensuring compliance with international licensing requirements and legal obligations.
• Continuously improving the user experience, platform performance and our range of services.
• Sending important account-related communications, including security notices and policy changes.

4. Disclosure of Information to Third Parties

kedai88 does not sell or rent members' personal information. However, in certain situations, information may be shared with:

• Payment Processors: Authorised payment service providers for processing deposits and withdrawals, subject to strict confidentiality agreements.
• Game Software Providers: Licensed game developers who require minimum technical data to ensure games function correctly.
• Auditors and Licensing Bodies: International licensing authorities and independent audit firms for compliance and game fairness verification purposes.
• Legal Authorities: Law enforcement agencies or judicial bodies when required to do so by a valid court order or legal provision.

All third parties that receive member information are bound by confidentiality and data protection obligations equivalent to or higher than those in this policy.

5. Cookies and Tracking Technologies

The kedai88 platform uses cookies and similar tracking technologies to provide a smoother and more personalised user experience. Cookies allow the platform to recognise your device, save language preferences, maintain login sessions and analyse usage patterns in aggregate.

There are two main categories of cookies used:

• Essential Cookies: Required for basic platform operations including session verification, security and functionality. These cookies cannot be disabled without affecting your use of the platform.
• Analytical Cookies: Help us understand how users interact with the platform for continuous improvement purposes. This data is collected in aggregate and does not identify individuals directly.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

6. Data Security Measures

kedai88 implements various technical and procedural measures to protect members' personal information from unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using Transport Layer Security (TLS) protocols with current encryption standards.
• Encryption of data at rest in databases using industry-grade encryption algorithms.
• Strict role-based access controls, with the principle of minimum access rights applied to all personnel.
• Continuous system monitoring to detect and respond to security threats.
• Regular security training for all personnel who handle member data.
• Vulnerability assessments and penetration testing conducted periodically by independent security experts.

While we take all reasonable precautions, no data transmission or storage system on the internet can be guaranteed to be entirely free from threats. Should any security incident involving your data occur, we will notify you within a reasonable time in line with our legal obligations.

7. Cross-Border Data Transfers

As a platform operating under international licensing, member data may be stored or processed on servers located outside Malaysia. In such cases, kedai88 ensures that all data transfers are carried out with protection equivalent to or higher than what is required in the original jurisdiction.

Appropriate data transfer agreements, including standard contractual clauses where required, are in place to ensure your personal information remains protected regardless of where the data is physically processed.

8. Data Retention and Deletion

kedai88 retains personal information only for as long as necessary for the original purpose of collection or as required by applicable law. Our retention period guidelines are as follows:

• Active Account Data: Retained for the duration the account remains active and for the required period after deactivation for compliance purposes.
• Financial Transaction Records: Retained for the minimum period stipulated by licensing requirements and international financial regulations.
• Support Communication Logs: Retained for a reasonable period for quality control and dispute resolution purposes.
• Aggregated Analytics Data: Fully anonymised data may be retained for longer periods for platform trend analysis purposes.

Once the retention period expires or upon a valid request from a member, data will be securely deleted or anonymised using established data deletion procedures.

9. How to Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the kedai88 support team through the following channels:

• Email: Send your enquiry to [email protected]
• Live Chat: 24/7 direct support via the live chat button on the kedai88 platform
• Service Languages: Malay and English

Our team will endeavour to respond to privacy-related enquiries within a reasonable timeframe. For more complex data rights exercise requests, we may require identity verification before processing your request.

10. Changes to This Privacy Policy

kedai88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to members via a prominent notice on the platform or by email to the registered address.

It is your responsibility to review this Privacy Policy periodically. The "Effective date" at the top of this page indicates the current version of the policy. Your continued use of the kedai88 platform after any changes are published constitutes your acceptance of the updated version.

Previous versions of the Privacy Policy can be requested from our support team for reference.